The bouncy castle inflatables are between
approximately 1.7m to
6.5 metres high depending on the style of the
inflatable.
If height is a problem please contact
us.
Q What surface can inflatables go on?
Grass, dirt, concrete, paving, asphalt etc –
please advise at time of booking.
Q
Can the inflatable be in contact with walls or
trees?
No the inflatable can suffer abrasion damage if
it is in direct
contact
with branches or walls. When we deliver the inflatable we will
place it so as to avoid contact with these
damaging surfaces.
Q
How does the inflatable stay blown up?
The inflatable is not a sealed unit. It is
therefore continually filled with air which comes
from an electric blower. The blower is connected
to your power supply by a sealed, heavy duty
extension cord supplied by us. The extension cord
also has a safety switch connected to it.
Electricity usage will amount to around 2 cents
an hour.
If there is no electricity within 20m from the erection site of the bouncy castle then a generator would be needed which needs to be no less than 5 KVA. A generator can be provided by us at an extra cost
Q How much access space is needed to get an
inflatable in?
Approx 1 metre (3 feet) for most
inflatables, please ensure that water heaters or
Air conditioning units are not blocking the access. Please enquire if you are not sure.
Q
How long does it take to set up?
Around 10 - 15 minutes, depending on the site and the inflatable
Q Is the set up time included in the hire time?
No. For example - if your booking starts at
1pm, we will have the
inflatable ready before that time. On very rare
occasions we may
have it ready 5 minutes after your booking time.
We do ask that you provide clear access to the
driveway of your home as the inflatables are
sometimes difficult to manoeuvre.
Q
How many children can use the inflatable at the
one time?
Mini bouncy castles – between 6 and 8 children at the
same time. The Midi
castles, 8– 10 children and medium to large size castles can take up
to 12 children at any one time under the ages of
13yrs. Other inflatables wii vary
Q What happens if it rains on the day?
If we don’t hear from you we will always deliver rain, hail or shine. Also all bouncy castles have sun / shower covers provided. Unlike some of our competitors we offer covers that keep the sun off your children’s heads, keeps the castle cool in Summer and for rainy days, they are terrific in keeping the castle dry. Some interactive inflatables such as the mechanical surfboard ect are unable to be used in wet weather.
Q How about if I want to cancel?
You may postpone to any time within the following 13 months and your deposit will remain valid. If you wish to cancel a 25% administration fee is applicable unless otherwise negotiated.
All cancellations/postponements can be made by contacting our office
within office hours. Cancellations on the day of your booking can be made again by contacting our office PRIOR to 8 am. If we turn up and you then decide you want to cancel there will be a minimum delivery fee charged of $50 - $100.
For After Hours Cancellations, please leave a message giving your Name - Suburb - Phone No: so that we can get back to you
Q How
is payment made and when?
Payment can either be made prior to the day by sending us a cheque 10 days prior, direct deposit into our bank account. We will accept CASH payment to our driver on delivery if necessary. Personal cheques are NOT accepted on the day.
Q How long can I have the inflatable for?
Usually a 4 hour or daily (7 hour) hire. Bookings
within Summer in a backyard can go till dusk. During the winter months,
obviously the days get shorter and it gets darker
much earlier bookings should be completed 1
hour after sunset at the latest.
Q What happens if we damage the inflatable?
If the damage is considered by us to be malicious
then you will be liable to pay for all repairs and
transport costs associated with having the inflatable repaired. If adults use a bouncy castle that is not an adult castle, and it is
damaged, then the above will also apply as these inflatables are specifically available for
children only.
Q What
else should I be aware of?
Please keep streamers, poppers, silly string etc
away from any inflatable as they stain the vinyl
!! Face Paint also stains the vinyl. Please
make sure all children’s faces are completely dry
prior to them jumping. You may also want to check
that when children perspire the paint starts to
run. Any streamer etc damage found on the
inflatable at time of pick up or when we clean the
inflatable over the following seven (7) days will
result in an automatic charge of $500.
